Sandbox - FAQ

1. I'm trying to import a file in sandbox, but no records are being created even though it has the status Completed. What do I do?

1. Check the Error log - see if there are any errors in the import fields.

2. Check Apex Jobs within Setup - see if the import has been completed.

3. Check that the Demo Merchant Facility has the correct Org ID for the Sandbox in it, not the copied ID from Production. These need to match in order for the batch processor to function. The field value can

Please proceed with caution if you have copied your LIVE Merchant Facility to Sandbox

Please note: Do not use your LIVE Merchant Facility copied into Sandbox for test, always use the Demo Facility. Otherwise there may cause duplicate charges. For extra security, remove the Payment Gateway password and deactivate the LIVE Merchant Facilty.

4. Check for any custom fields added that they do not have "duplicate" API names . Salesforce processes remove the AAK from the API name and will read it as a duplicated eg: AAK_firstname__c is recongnised as have the same API name as firstname__c. It will however allow for new custom objects to names and will not return with errors when creating new fields. We are endeavouring to address this in conjunction with Salesforce.