• It is the responsibility of the user to ensure the sum of all refunds do not exceed the original transaction amount.  A check exists to ensure any single transaction does not exceed to original payment amount.
• Refunds are designed to work with the Salesforce Workflow Approvals.  As this process is unique for each organisation, workflow approvals need to be setup by your administrator or you can engage Payments2Us Professional Services for help - email [email protected].
  For a simple approval process to manage approvals, see How to setup a Simple Refund Approval Process

NOTE For Direct Debit Refunds: It is important to note that the refund transactions are for internal purposes only and WILL NOT be included as a reversal in future Direct Debit processing.  You must get the refund to the payee by other means