Batch Entry - FAQ

1. How do I set up my bar code reader to work with Batch Entry

Barcode entry is an alternative for a keyboard. Instead of typing something, you can simply scan it.

There is no setup from Payment2Us or Salesforce side of things.

With the barcode scanner they have purchased, that may have some software with it that needs to be installed. The scanner would have had some setup notes. We’d recommend they change the scanner to automatically add a tab at the end of the scan (vs. say a return). This way, the text will be scanned and then the field would be tabbed off.

More advice on setting up your own individual barcode reader is outside of the scope of Payments2Us support - please contact your barcode scanner vendor for more assistance.

There are some tips in procedure https://help.payments2us.com/m/userguide/l/1040317-using-batch-entry - Adding Batch Line items.

2. Can I change Membership No. to Support No. on Batch Entry Line entry?

Update the "Membership Id Label" on the Payment Form select on the Batch Entry Header.

3. Why batch stuck at "Process" status and error logged with - "batchEntryChargeProcessor already running"?

If your batch is stuck at "Process" status and not completing then please check the error logs. If there is an error log with description -"batchEntryChargeProcessor already running" then that means  2 batch processors are submitted.

The reason behind this could be:

Batch 1 - submitted (note, batch processors may take up to an hour to actually start - depending on Salesforce servers)

Batch 2 - submitted (the 1st one might not have started - hence error).

Solution:

 Please make sure you submit the batch once.

For submitting the same Batch Again

1.  First check the Payment Txn associated are completed, if not

2. Change status to Open Save 

3. Process it again

Please do not make changes after the batch has been submitted.