Recent Updates
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Updated on: Jun 07, 2019
Peer-to-Peer Fundraising Overview
Peer-to-Peer fundraising helps you achieve your fundraising goals by empowering your supporters to quickly setup their own fundraising page and raise funds on your behalf.
Peer-to-Peer Fundraising allows you to:
- Allows you to expand your networks by connecting to your supporter’s friends, family and work colleagues.
- Peer-to-peer fundraising uses the personal relationship of the fundraisers to reach their friends and family. This drives more donations and raises the awareness of your cause as people listen and react better when the message comes from someone they personally know and trust.
- All data is stored in Salesforce allowing you to have real time reports and dashboards on results as they come in. You can also utilise these contact details for future fundraising and awareness campaigns.
Manual Payments2Us User Manual -
Updated on: Jun 07, 2019
7.2 June 2019
Manual Payments2Us User Manual -
Updated on: May 31, 2019
How to manage an individual Subscription
When a web visitor fills in the subscription web form the details are automatically recorded as a subscription.
Subscription history and current status are all stored/related to in relation to the individual (Contact)
Time based workflows are used to send reminders that a membership is due to expire, or has expired. For more information about workflows, refer to the Payments2Us Installation Guide.
Manual Payments2Us User Manual -
Updated on: May 30, 2019
How to set up a Subscription Type
Subscription Types (Payment Options) are set up to match your organisation's requirements.
For each subscription option, you can set the frequency, amount, pro-rata arrangements.
For example:
- Membership (1 year)
- Membership (2 years)
- Concession
- Three month magazine subscription
Manual Payments2Us User Manual -
Updated on: May 30, 2019
How to add custom fields to Import Files
The import file process allows for extra fields to be added and processed.
Quick Steps:
- Add a new Custom field to the "Import File Line Item" Custom Object
- Add a new Custom field with the same API name to "Payment Txn" Custom Object
- Optionally add a new Custom field with the same API name to Account, Contact or Opportunity
Manual Payments2Us User Manual -
Updated on: May 28, 2019
How to process direct debit payments - after banking
After the bank has imported your file, you will need do one of the following for transactions in error:
- Check errors - Manual Method (This is for marking a small number of transactions in error one at a time)
- Check errors - Import Returns (This is a bulk way of importing transactions that are in error)
AND for transactions that do not have an error:
- Mark transactions as complete (this will activate recurring payment processes)
Direct Debits may return an error transactions for situations where the account holder did not have funds in their account, the account was closed, the account holder is deceased etc. It may take a few days before the bank reports the errors.
If a transaction is in error, then it will get re-tried as part of the next Direct Debit Run.The transaction is successful, it needs to be marked as complete. This will allow the Recurring Payment record to have the transaction marked off as being successful, totals to be updated and the transaction next payment date updated.
Manual Payments2Us User Manual -
Updated on: May 06, 2019
How to set up a direct debit online
A Direct Debit can be setup manually by your organisation or a payee can sign up online. This procedure is for a Payee Signing up for Direct Debits online.
To set up direct debits online:
- Check set up
- Activate Workflow for email template
- Review email template
Manual Payments2Us User Manual -
Updated on: May 06, 2019
How to set up credit cards
Manual Payments2Us User Manual -
Updated on: May 05, 2019
How to manage groups of peoples - tables/teams
If your event is for a group of people; for example the event is a Gala Ball, or a Golf Tournament with a team of four, then you can use the "Manage Event Attendee Groups" functionality to do this.
The "Manage Event Attendee Groups" is available for event organisers and provides a drag and drop interface for arranging various contacts within each group (team / table).
The "Manage Event Attendee Groups" also provides an easy way of adding new contacts that might have registered for the event after the initial registration. For example, someone might purchase a golf team of four people, but they only know the first 3 team members at the time of purchase. They later on locate a fourth team member ask to have them added to the team.
The "Manage Event Attendee Groups" is particularly useful when using the Event Type of "Tickets and Optionally Specify Attendees" that is selected on the Payment Form (related list to the Merchant Facility)
Manual Payments2Us User Manual -
Updated on: May 05, 2019
How to Cancel, Refund or Move attendees
This procedure will describe how to update, cancel, or move Event Bookings.
This procedure does not cover the financial refunding or adjustments. To do that, please refer to the refund procedure.
Adjustment or Cancellation Quick Steps:
- Edit the Campaign member and adjust the No. of Tickets
- Edit the related Payment Item and adjust the Quantity
Manual Payments2Us User Manual