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Support Home FAQ Payment Gateway Windcave Specific Why am I getting so many Payment Txn’s at a Status of “Confirmation” (Windcave PxPay)?

Why am I getting so many Payment Txn’s at a Status of “Confirmation” (Windcave PxPay)?

The way the process for the forms work is:

Payments2Us Checkout form (users enters details)
We create the Payment Txn - status of "Confirmation" - includes details entered
We pass over to the Windcave PxPay form
User enters payment details
1. [THIS STEP SHOULD NOT HAPPEN, but is currently setup] User sees Windcave PxPay screen.
Windcave returns to Payments2Us checkout screen.
Payments2Us checks Windcave to confirm the payment details. Then updates the Payment Txn to a status of "Payment Complete"

If step 6 of this setup procedure has not been implemented, the transaction created will be in Confirmation status.

TIP: Do not close the screen/browser after step 4a: What usually happens is that the user completes steps 1, 4a and they see they have paid and all is okay, then they close the screen/browser and that stops steps 5 and 6. So, Salesforce does NOT get updated.

Solution will be to complete Step 6 in the setup link

The "Next" button confirms that the transaction was initiated from Payments2Us.

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Updated at October 10th, 2024