Why do new Automatic Renewal Memberships paid by Direct Debits show the end date as today?
For Direct Debits, the Payment is not received/processed in real time like credit cards. The Membership is marked with an edit date of today when the customer signs up. Once the Payment is processed, then the membership update is marked as the correct end date for the membership (most often Annually and therefore 1 year from the sign up date).
- For Direct Debits Processed Through Internet Banking, the Recurring Payment needs to be approved, the Direct Debit Batch fully processed and marked as complete.
- For Direct Debits Processed Automatically, the Payment is automatically attempted the day after the member signed up. The Payment may take between 3 and 10 days to clear the banking system. If the Payment has cleared the banking system, then the membership end date is updated.