The Security Statement feature lets organisations add a customisable padlock icon paired with a customisable line of reassurance text to their donation forms, shown at the bottom of every step of the form. This gives donors a clear, visible signal that their information is being handled securely throughout the donation process.
This section is optional and off by default. Here's how to turn it on and set it up.
Where to find it
- Open Manage Forms and enter the Form Editor for your three-step form.
- Go to the General tab.
- Scroll to Security Statement (Optional).
This feature is available on all form types: Classic, Digital, and Card Update.
Setting it up
- Enable the section. It's disabled by default, so nothing shows on your form until you turn it on. You can enable/disable anytime.
- Upload a padlock image, or leave it as-is to use the default padlock we provide.
- Max file size: 100 KB.
- Add your security statement text, or leave it as the default:
Your donation is secure.
Updating Security Statement
If you want to link your Security Statement out to an external source, such as your privacy policy or a security certification page, you can include a link right inside your statement text using a standard HTML <a> tag, which renders as a normal clickable link inside the statement. For example:
Your donation is secure. <a href="https://example.org/privacy">Read our privacy policy</a>.If you want your users open the link in a new tab instead (so donors don't lose their place on the donation form), add target="_blank" along with rel="noopener noreferrer" , the second attribute is a standard security precaution for links that open in a new tab:
Your donation is secure. <a href="https://example.org/privacy" target="_blank" rel="noopener noreferrer">Read our privacy policy</a>.
Reverting to the default padlock icon
If you've uploaded a custom padlock and want to switch back to the default, download it below and re-upload it in the same field:
Use the Choose File button in the Padlock Image field to upload the downloaded file.
What donors see
Once enabled, the padlock image and your statement text appear center-aligned at the bottom of every step of the donation form, so the reassurance stays visible throughout the whole donation flow, not just at checkout.
A demonstration of default Security Statement at Hidden Upsell Step:
A demonstration of custom Security Statement, Icon Image and HTML Link at Amount step
