When I click on a URL token to update a card/renew details and click submit, I get the following error message: "insufficient access rights on cross-reference id". What is causing it?
1. This error message can be due to Contacts and/or Accounts being set to Private as an Organisation Wide sharing default, under sharing settings in Setup.
If your organisation wants to retain that setting, follow these steps to allow access to the Site User
2. Make sure that your Merchant Facility is set to Enforce New Public Sites Security in the Payment Gateway Options field.