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Support Home FAQ Error Messages Error - Insufficient permissions: secure query included inaccessible field ?

Table of Contents

Error and explanation: Possible situations/scenarios: Recommended Steps Conclusion/ Additional Notes

Error - Insufficient permissions: secure query included inaccessible field ?

Table of Contents

Error and explanation: Possible situations/scenarios: Recommended Steps Conclusion/ Additional Notes

Error and explanation:

Description: Insufficient permissions: secure query included inaccessible field.
This error means there was a permission issue. It can occur in different scenarios and may be due to setup or configuration of Payments2Us, or other automations, integrations, or managed packages attempting to create payment transactions.

Possible situations/scenarios:

Attempting to load payment form through site
Payment txn creation by Payments2us or Thirdparty (e.g Movedata)
Payment txn processing such as when trying to set “Receipting Complete”
Manual payments screen for payment txn

Recommended Steps

Batch processor is running.
See this article to start stop the batch processor.
Permission set is assigned to the relevant user. Our strong recommendation is ALL users should have a Payments2Us Permission set assigned.
This user can be the:
1. Internal User: for manual payments and payment txn creation/processing - this article.
2. Site guest User: for payment forms and processing - this article.
3. Integration User: for other applications, integrations and other users - this article.
Profile object level permissions are assigned. For this please see the article - How to setup Internal security section 3.
Custom fields permission are added if required. Please see the article - How to make custom field visible on public form.

Conclusion/ Additional Notes

This error indicates a permission issue - the above are most common causes and their solutions.
If the above does not resolve the issue, try checking the complete setup of payments2us once - this would help you figure out what was missing.

Updated on October 20th, 2024

Why do we get this error: First exception on row 0; first error: UNABLE_TO_LOCK_ROW, unable to obtain exclusive access to this record: [] When I click on a URL token to update a card/renew details and click submit, I get the following error message: "insufficient access rights on cross-reference id". What is causing it? My Payment Txn keeps going to Error status, and the Error Log message says "bad value for restricted picklist field" A Payment Txn has the status error, but I can't tell if the payment was successful. How can we make sure? I received an error with "Payment Failed - Gateway error. IO Exception: Unable to tunnel through proxy. Proxy returns "HTTP/1.1 503 Service Unavailable". What does it mean? Payment Txns keep going to Error with the response code - D4 and response code - DECLINED. What does this code mean? Why do I get Missing Token Error message? Why do we get the error- Insert failed. First exception on row 0; first error: ENTITY_IS_DELETED, entity is deleted: []? Why do we get the error- An error occurred whilst submitting the checkout form [012 ,011,...]? What to do if I get the Error - "No valid public key has been specified"? Why do we get the error Checkout Error (Timeout Error)-"Payment Failed - Gateway error. IO Exception: Read timed out"? Why do I get the error "Database.update(paymentTxnList)- field integrity exception (Guest users cannot be record owners.)"? Why do I get the error- "Token not refreshed: payments2UsBillingFetchQueueable "? How to resolve the error -"BPAYUtil.docreateCRNsPost, Organisation (XXXXXX) does not have BPAY CRN License. Please contact AAkonsult"? Why do I get an Error Log email with "Program/Area: 707...." Why do I get and Error Log email with a subject beginning with "Apex Batch Error, Exception: ..." Why getting error with message containing text similar to "{call cTask.insert_tasks(?,?)},common.exception.SfdcSqlException: ORA-20067: ORA-06512: at "HAPPY.CSAVEUTILS" Why do I get an Error Log with subject of "Database.update(paymentTxnList)" Why do I get an Error Log with subject of "payments2UsDML.processDMLREST,p2usDML REST Error"? Why do I get an Error like "Last Modified Date(Tue Jul 12 02:11:16 GMT 2022) before Create Date(Mon Aug 01 15:01:05 GMT 2022) for entity 01I2w000001qemN.: Last Modified Date, Field: LastModifiedDate"? I am getting an "Error Log Report" with program/area "paymentMatchingUtil.createContacts" I am getting an "Error Log Report - update(subscriptionSaveResults)" with program/area "contactUpdate.printEmailReceiptUpdate" Why did I get a lot of errors after creating sample data? The errors have Program/Area: contactUpdateProcessor.receiptPrintEmailUpdate. How can I fix the error with Program Area/payments2UsBillingUtil.checkBillingOk, subject: Payments2Us Billing Issue? We are getting "Apex CPU time Limit Exceeded" error, not sure where that Program Area ID would be pointing to? Please can you investigate what is "System.NullPointerException" error which shows in the Error Log Subject? I received this error "Subject: System.QueryException" ,but I am not sure what this error is and how it was created? An error message occurring for all of us that are using it, including system administrators. It is occurring every time we enter a line into a batch, not just sometimes. Why do I get this error when trying to process payments, it says the License Key is not valid? Error: There's a problem with this state, even though it may appear correct. Please select a state from the list of valid states.: Error : Program/Area: EziDebitUtil.TestPublicKey Subject: invalid key Description: null {"fault":{"faultstring":"Gateway Timeout","detail":{"errorcode":"messaging.adaptors.http.flow.GatewayTimeout"}}} Error: Program/Area: URLTokenCreate.campaignMemberTokenCreate, Subject: Payments2Us Unexpected Error: insert(URLTokenList) Error:You do not have {insert/update/delete} access to object {Object Name}. Please contact your companies Salesforce administrator to obtain access Error: Program/Area: paymentItemTriggerHandler.upsertTickets, Subject: Payments2Us Unexpected Error: ticketUpsertList Error: Program/Area: paymentTxnExtShareLockProcessor.paymentLock, Subject: Database.update(paymentTxnUpdList) Why do I get an error "SELF_REFERENCE_FROM_TRIGGER" with Subscription/Account Subscriptions or Recurring Payments updates? What does the following error mean? Program/Area: recurringPaymentsProcessor.finish - abortJobSubject: System.abortJob(asyncApexJob.id);Description Why do I get this error "Program/Area: batchProcessor.statusUpdate" and "Description: Why do I get this error "SObject row was retrieved via SOQL without querying the requested field: Contact.AccountId Trace: (AAkPay)" Why are Error logs not created/linked for a Payment Txn in Error Error - Insufficient permissions: secure query included inaccessible field ?

Updated at November 11th, 2025