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We are getting "Apex CPU time Limit Exceeded" error, not sure where that Program Area ID would be pointing to?

Please check if there is a Process Builder called "BatchApexErrorEvent" active. If so, please de-activate (do this for all customers) as there is a newer method that logs more detail. For the error message, copy the id in the Program Area that beings with 7079....

Then go to Setup - Search fro "Apex Jobs". Then do a search using the copied id for the "Apex Job ID". That should then let you know the process that had the error. There is a high chance that this is NOT a Payments2us related job. The likely cause of CPU overage is to do with another process that is also running - e.g. something with the NPSP, Custom Flows etc.

Updated at July 27th, 2024

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