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Support Home FAQ Payment Gateway Stripe Specific Stripe Support has asked for the Request Id, how/where do I find this?

Stripe Support has asked for the Request Id, how/where do I find this?

Locate the Payment Txn that you are looking to have investigated, then locate:

Payment Confirmation No.
If the Payment Confirmation No. is blank, then use Payer Id

Login to Stripe Dashboard, then go to:

For production: https://dashboard.stripe.com/logs
For Test/Sandbox: https://dashboard.stripe.com/test/logs

Paste the valued (Payment Confirmation No. OR Payer Id) from above into the search box and press enter (1)

Then copy the value of the id beginning with "req_". This is what you need to send to Stripe support.

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Updated at October 10th, 2024