Payments2Us ManualsPayments2Us - Frequently Asked QuestionsRecurring Payments - FAQWhy do new Direct Debit Sign up's not create an Active Recurring Payment?

Why do new Direct Debit Sign up's not create an Active Recurring Payment?

 When someone signs up for recurring payment via Direct Debit it creates an "Auth Transactions", goes through to Matching Complete it does not associate it with the recurring schedule.

For Direct Debits are to be loaded and processed through internet banking, the initial sign up creates a Recurring Payment with a Status of "Awaiting Account Verification".  The reason for this is most banks require organisations to verify the persons that have signed up for Direct Debits before they start processing them.  We are unable to provide specifics on this as this is related to your bank and their requirements.

To get more detail on this process, please review How to process direct debit payments - before banking