Payments2Us ManualsPayments2Us - Frequently Asked QuestionsError Messages - FAQWe are getting "Apex CPU time Limit Exceeded" error, not sure where that Program Area ID would be pointing to?

We are getting "Apex CPU time Limit Exceeded" error, not sure where that Program Area ID would be pointing to?

Please check if there is a Process Builder called "BatchApexErrorEvent"  active.  If so, please de-activate (do this for all customers) as there  is a newer method that logs more detail. For the error message, copy the id in the Program Area that beings with 7079....

Then go to Setup - Search fro "Apex Jobs".  Then do a search using the copied  id for the "Apex Job ID".  That should then let you know the process  that had the error. There is a high chance that this is NOT a Payments2us related job.  The likely cause of CPU overage is to do with another process that is  also running - e.g. something with the NPSP, Custom Flows etc.