How do we pause the Recurring Donation process and reactivate the same once we are ready for the process to resume?
On the Main / Primary Merchant Facility, there is a button about 1/3 of the way down. This is Recurring Payment Processor. Press STOP and that will pause the processor.
Similar spot to the Batch Processor in this FAQ: https://help.payments2us.com/m/userguide/l/1194277-batch-processor-faq#how-do-i-start-or-stop-the-nbsp-batch-processor
If restarting in say a few months, you may want to review the last payment date/next payment date. These may need to be manually updated. You may want to loop back to our support as you can either do catch ups (for the missed payments), or skip.