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When pressing Send Statement button, why does the Campaign Member Status not updated to "Statement Send"?

When the "Statement Generation" is pressed, this runs a processor that generates and saves PDFs against a contact.

This also updates a field on the Contact called "Last Generated Statement Amount".

When the "Send Statement" process runs, it only updates the Campaign Member status where the related Contact - "Last Generated Statement Amount" is greater than zero.

This is so Statements are NOT sent out when the statement does not have a value or is negative.

 

Related: Emails Not Sending

If your Campaign Member Status is not updating as expected, or emails are not being sent, this may also be related to the **“Save PDFs”** option selected during processing.

See: Why are my Annual Statement emails not sending after Statement Generate or Statement Send? - This article explains how Campaign Member Status and email sending are linked.

Updated at March 26th, 2026

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