Payments2Us ManualsPayments2Us - Frequently Asked QuestionsReceipts - FAQI pasted an image into the body of my letter and it is appearing on the object, but when I send it a thumbnail with "image not available" instead. Why is it not showing in the sent PDF.

I pasted an image into the body of my letter and it is appearing on the object, but when I send it a thumbnail with "image not available" instead. Why is it not showing in the sent PDF.

If an image is copied and pasted (Ctrl C, Ctrl V) from another source such as a document or site,  etc,  there can be some issues accessing the image in the PDF.

Make sure you always insert the image using the image button in Rich Text editor.