Payment Txns with Banked Payment set to YES are coming in from the Checkout Form. However, the status is stuck and does not progress to Matching Complete. This means no Opportunities or Contacts are being created
If the status on the Payment Txn is "Payment Complete", then this means that it has not progressed to the next status "Receipting Complete".
This can happen when:
- The Send Receipt on the Payment Form (related to the Payment Txn) is Not "Yes - PDF Version" or "Yes - PDF Version - Skip Recurring"
- The workflows that are delivered with Payments2Us are de-activated or modified (these are related to the Payment Txn object)
- There is an error with the receipt. Check the Error Log.
If that does not help, please do a review on the Payments2Us Error Log as there may have been a downstream processing issue. The error log should give you a tip on what the issue might be. https://help.payments2us.com/m/userguide/l/215403-how-to-check-the-status-of-a-payment#What-are-the-different-statuss