Payments2Us ManualsPayments2Us - Frequently Asked QuestionsRefunds - FAQWhat does the error message "Refunds can only be for transactions of Type Payment or Events that were process through {gateway}

What does the error message "Refunds can only be for transactions of Type Payment or Events that were process through {gateway}

The original Payment Txn record type needs to be one of:

  • Direct Debit
  • Manual
  • Payment
  • Events
  • eCheck

AND the original Payment Txn field "TxnRef" (api name AAkPay__dpsTxnRef__c) must have a value.

The "original Payment Txn" means the Payment Txn record that you are trying to refund.  This is the record that you'd press the refund button from.

The field  "TxnRef" (api name AAkPay__dpsTxnRef__c) is automatically maintained by Payments2Us.  If this is missing, then it might be related to a manual load of similar related activity.