A Payment Txn was created, but the Recurring Payment record was not. The frequency is not one-off and the credit card/billingID information is all correct. Why did it not make the Recurring Payment record?
There is a check box field called Recurring Payment Setup. This gets checked when the Recurring Payment is created. If there was a disruption to the Payment Txn or it went to Error status originally, this box can get checked. If it is checked it will not created the Recurring Payment even if you adjust the status on the Payment Txn.
- Check to see if this field has been checked. Untick it if so. If you cannot see this field make sure it's on the page layout.
- Change the status to Receipting Complete. This will got through the batch processor and change to Matching Complete and create the Recurring Payment