Payments2Us ManualsPayments2Us - Frequently Asked QuestionsPayPal - FAQWhat to check when we get PayPal Webhook errors- "Payments2Us - Error Log Report - could not find recurring payment:I-XXXXXXXXXXXX" ?

What to check when we get PayPal Webhook errors- "Payments2Us - Error Log Report - could not find recurring payment:I-XXXXXXXXXXXX" ?

  1. Check the Recurring Payment Record - Record Type  is "PayPal"
  2. Check the Status
  3. Check if the Status is added to the Sharing rule on Recurring Payment Object. If not add the Status to the Sharing Rule.- Add Recurring Payments Sharing Settings
  4. Check if the Billing Token in the error message actually exists on Salesforce.