Payments2Us - Frequently Asked Questions
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Recurring Payments - FAQ
- How are the following fields used: Last Processed Date, Next Payment Date, Payment After Next Payment Date and End date?
- How is the Payment Day used?
- What is required to make a Recurring Payment available to be charged
- How do I do setup catch up payment dates from Last Processed Date
- What is the difference between the status of Expired, Inactive and Suspended - Max retries exceeded?
- Can a Recurring Payment record have the payment method changed?
- In the Recurring Payment Record, does the total number of payments include all txns including unsuccessful ones?
- How do I manually set up a Recurring Payment/Donation using for a credit card?
- How do I manually set up a Recurring Donation using for a credit card, but not to charge until a future date?
- Why does the Recurring Payment get charged every day? (Double Charged)
- How come the Payment Txns created by a Recurring Payment record are set to "One-Off", not "Monthly/Weekly/Etc)?
- A Payment Txn was created, but the Recurring Payment record was not. The frequency is not one-off and the credit card/billingID information is all correct. Why did it not make the Recurring Payment record?
- A Paypal Recurring Payment was created, but the first transaction did not make a charge and no further Payment Txns have been created. Why is it doing that?
- How can I make another frequency rather than one-off highlighted on the Payment Form?
- If details are changed on the Recurring Payment eg: Contact, Payment Form, Merchant Facility etc, does the linked URL token automatically update?
- When donor updates card details via a email link or when we update it in SF using Update Card Details button does the Recurring Payment Status has to be active?
- How to setup a Recurring Payment records WITH OUT CCV that is from Credit Card number and Expiry Date?
- Why the field "Regular Payment Day" is shown with a day, when its set to a frequency One-Off?
- How can I change the Name of the Recurring Payment record?
- The payment txns created are getting stuck on status "Payment Complete" and not moving forward. I tried restarting the payment batch processor on the merchant facility but still the status is not getting updated to Matching Complete.
- We were having an issue with records being locked when the Recurring Payments Processor was run.
- We have seen that the bank deposit date is set on some payment transactions as the 1st Jan, 1980. Can you explain why this occurs?
- We noticed a donor who had gone into suspended also had her donation amount removed. Is there a workflow responsible?
- Why we having an issue in reducing a standard donation amount ? (for example: from $100 to $70)
- Why do new Direct Debit Sign up's not create an Active Recurring Payment?
- Why is a user unable to use the update card details button on Recurring Payment?
- How do I disable Payment Schedules from Sending an Invoice?
- Why do contacts receive email with "Recurring Payment Failure"?