Payments2Us - Frequently Asked Questions
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Merchant Facility - FAQ
- I already have a merchant facility with another provider, do I need to get a new one?
- We already have a Payment Express Merchant Facility, can I use that?
- Does your solution work in my country?
- Do I need to contact Payment Express?
- I don’t see my bank as a supported Payment Express bank, does that mean I need to switch banks?
- My Live Merchant Facility has message "Payments In Test Mode", how do I fix that?
- I tried to start the batch processor and I get the following error: "The Environment type must match the main Payment Gateway user details"
- How do I test in Sandbox with my Merchant Facility copy, but make sure it does not start charging cards in my live instance by mistake?
- We noticed that recurring payments have stopped being created, but the batch and recurring processors are still on. How do we fix this?
- I keep getting the error message "Missing Active Merchant Facility" when I click on the base URL on the Merchant Facility. The active box is ticked, and all access is set up correctly. What's causing this issue?
- How do I unblock a blocked IP address/Create a new allowed IP address?
- Should I used "http" or "https" for my Base Site URL/iframe parameters?
- Is Merchant ID and Merchant Facility the same?
- What happens if we make more than 10 form submissions from this IP address in a single day? Will the IP address access record remain in the ‘Allowed’ state because it was whitelisted beforehand on the Merchant Facility? Or will it be set to ‘Blocked’?
- What will happen if we START/STOP the processors on one of the Merchant Facilities?