Payments2Us - Frequently Asked Questions
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Membership - FAQ
- Why am I getting the Error Company Name must be entered?
- I renamed the some fields in the Payment Form Builder, but the fields Membership No. and Membership type don't pick up the new wording, how can those be updated?
- We are trying to create another membership/subscription for a contact, but the payment txn just keeps getting related to the contact's existing membership. How can that be changed?
- How can I set memberships to automatically renew?
- How is the Membership No. assigned?
- Why is the Membership No. NOT assigned?
- Why isn't the Print Email Receipt field updating on a membership/subscription record when I change the email address on the contact?
- How to Cancel a Membership?
- How Membership renewal dates are affected by Subscription Lapsed Grace Days specified at the Merchant Facility?
- Why does Invalid Membership No error appears when trying to make a payment?
- How can I or a member enter their Membership No. and auto-populate their contact details?
- Why does the Transaction Date match the date of payment for memberships?
- What is the difference between Membership Id and Membership No.?
- How to add custom fields to the Member Details section for Joint/Family membership?
- Why we are getting the error - "Program/Area: contactUpdate.printEmailReceiptUpdateSubject: update(subscriptionSaveResults)Description: Object (id = xxxxxxxxxxxx) is currently in trigger AAkPay.contactUpd, therefore it cannot recursively update itself" ?
- What will happen to the related Subscription record when the Status on the Recurring Payment record changes from Active to any of the following "Inactive, Suspended, Expired, Suspended- Max retries exceeded"?
- We have another field that has the Membership No. / Supporter No. - how can we use this field?
- Why is the status of my Payment Txn stuck at ‘Authorisation Start’ ?
- Why is the Recurring Payment Marked as Expired for an Automatic Renewal?
- How can I change the Subscription Type Name?
- Why "Tax Amount" is not getting populated within the Payment Txn?
- How to I update custom fields on the Membership / Subscription object from the related Payment Txn?
- Can we have free memberships?
- What are the various date fields on the subscription?
- Why do new Automatic Renewal Memberships paid by Direct Debits show the end date as today?