Sorry, we didn't find any relevant articles for you.

Send us your queries using the form below and we will get back to you with a solution.

Why are Opportunities not being created?

Please check the following:

  1. "Error Log - Payments2us". There might be an error in here that describes an issues. This is likely to be a restricted Picklist, Validation Rule, Flow/Process Builder issue (NOTE: Issues caused by these are outside the scope of Payments2Us Standard support)
  2. The Batch Processor might need to be stopped/started. 
  3. Receipting might be set to Manual or Similar. See Checkout FAQ for Payment Txns being stuck.
  4. The user that started the Batch Process might not have a Payments2Us Permission Set assigned.
  5. Perhaps the Opportunity was created and then later deleted. Please check your Recycle Bin for the Opportunity.

Updated at October 10th, 2024

Was this article helpful?