1. Review FAQ on Why am I not receiving Workflow/Flow email notifications
Review this System Admin FAQ - Why am I not receiving Workflow/Flow email notifications?.
2. Check Payment Form Details have been entered
For the Payment Txn, review the related Payment Form. Then make sure:
- Donor Care person is entered AND that this Contact is an ACTIVE user.
- Large Donation Amount is entered
3. Check if the Rule Criteria is fully met as mentioned in the Workflow
Workflows have been migrated to Flows
From Version 11.1, new Flows have been introduced as a replacement for Workflows, in line with Salesforce’s policies. We recommend using the Flows for all new implementations.Â
Equivalent Flows are available with the same names as the workflows (prefixed with “Payments2Us”).
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Make sure Payment Txn Status is "Matching Complete" and Record Type is either " Payment" or "Manual".
Also check the " Total Amount Charged" should be greater or equal than the amount mentioned in the "Large Payment Amount" on the related Payment Form field.
