Payment Gateway - FAQ

1. All Payment Gateways

1.1. What Payment Gateways are available to use with Payments2Us?

Currently Payments2Us is availble with:

Windcave (formally Payment Express) - https://www.windcave.com/

Stripe - https://stripe.com/au

Authorize.Net - https://www.authorize.net/

NAB Transact - https://www.nab.com.au/business/payments-and-merchants/ecommerce-and-online

EziDebit - https://www.ezidebit.com

DataTrans - https://www.datatrans.ch/en/

If you have any queries regarding other payment gateways, please email support@payments2us.com

2. Windcave specific

2.1. How can I set the message that appears on the bank statement of the customer?

For customers using the Windave payment gateway:

Apart from merchants using the First Data (FDRA) Australian network, the bank specifies what will appear on the customers statements. If you would like a different name to appear on them, then you are best to contact your local bank representative. If you are transacting on the FDRA network, then you will need to inform us what you would like to appear on your cardholder's statements and also inform your bank.

2.2. Some card types are not working and others are - E.g. Mastercard Credit, Visa Credit are working, but Visa Debit cards are not.
Some card types are not working and others are - E.g. Mastercard Credit, Visa Credit are working, but Visa Debit cards are not.

Option 1.

When you setup your Merchant Facilities, did you get this card type included?  It is normal for Visa/Mastercard to be setup and included, but you will also need a separate Merchant Facility for American Express, Diners Card etc.

If you did get this setup, did you notify payments2us.com that you wish to use this facility and provide the Merchant Info?.  If not, please contact support@payments2us.com with the details.  Please note, additional Merchant Facilities do attract a once-off/one time setup fee.

Option 2.

Please contact your Merchant Facility provider (bank) and let them know which card types are not working.

AFTER checking with Merchant Facility provider, if have not been able to resolve then please contact support@payments2us.com

Option 3.

If the issuing bank is say an overseas bank, then it could be that particular bank that is causing the issue.  The card holder will need to contact the bank and ask them to resolve.

 

2.3. Our Payment Gateway is Windcave, how do the different usernames and passwords work?

There are a series different sets of usernames:

  • Payline Account - This is the Windcave portal username that can be used to view all the transactions from within Windcave via https://sec.windcave.com/pxmi3/logon
  • PxPost Account - This is the account used to enter into the Payment Gateway UserID field on your Merchant Facility. Enter the password for this account in the Payment Gateway Password field. This is the connection between Salesforce and Windcave. If these credentials are incorrect txns will be declined.

For customers who also use PxPay (Prepay), you will also have:

  • PxPay Account - This is the account used in the the PxPay/PxFusion UserID field. Enter the password for this account in the PxPay/PxFusion Password field.

Things to note:

  • Each username has it's own password. They are unrealated and if any change will not change the other accounts.
  • Changing of passwords for all accounts need to be manually done through Windcave. They cannot be reset within the Payline portal. If you need to reset any passwords contact Windcave via https://www.windcave.com/contact
  • If you reset any passwords, everywhere that uses those credentials will need to be updated
  • Payments2Us does not hold any of your passwords not has the authority to access or reset passwords.
  • When contacting Windcave you will need to quote your Customer Number. If you do not have this contact support@payments2us.com to retrieve
2.4. Why changes made to HPP (PxPay) in Payline is not reflecting in the Payment forms?

You can make changes to the HPP in Payline, but only the Windcave support can apply changes to live pages. So once you make your changes you will have to lodge a request to Windcave support (Support@windcave.com) to make those updates live.

2.5. Will resetting the Payline password cause any issue/break any setting with Payments2us?

Payline is for your online access to your account. You can log into this https://sec.windcave.com/pxmi3/logon  

This is not need by Payments2Us . Resetting the Payline  password will not have any impact on Payments2Us setup.

3. Authorize.net Specific

3.1. How do I enable eCheck for once-off payments?

On the Merchant Facility, select "eCheck Once-off" in the "Payment Gateway Options" field

3.2. When do eCheck's settle?

eChecks can take upto 6 days to clear and settle into your bank account.  The Payment Txn will have a status of "eCheck Pending" until it is settled.

When the daily Recurring Payment Processor finishes, a second process is started that checks Authorize.net for transactions over the last 7 days to see if the transaction have settled successfully or not.  The Payment Txn status is updated to "Payment Complete" if the transaction was successful and "Error" if it was not.  The transaction check processor also updates the Payment Txn field "Settlement Date/Time" and assigns the Authorize.net Batch Id to "Payer Id" field.

For more on Authorize.net eCheck settlements, see How does the eCheck.Net settlement process work?

4. EziDebit Specific

4.1. Do you use or update the Plan in EziDebit?

Payments2Us does not use, create or update the plan in EziDebit.
Payments2Us uses the "plan" / schedule on the Recurring Payment.  The Recurring Payment Processor that runs each morning will generate and charge Cards/Direct Debits that are due on that day.

4.2. Do you charge the Direct Debit account holder when they sign up?

No, the online setup form is used to create tokenise the account details and to create the Recurring Payment Schedule.
For EziDebit, the Recurring Payment is automatically marked as Active.  The Recurring Payment Processor will generate a charge on the Next Payment Date.