Installation - FAQ

1. Install Error - The ActionId specified was invalid for ActionType

If you get an error message email to you as part of the AppExchange install process that includes the words "The ActionId specified was invalid for ActionType", such as:

"1. (Account_Subscription__c-Account Subscription Layout) The ActionId specified was invalid for ActionType QuickAction.

Account_Subscription__c-Account Subscription Layout: The ActionId specified was invalid for ActionType QuickAction. "

then you will need to enable Chatter for your org.

 

To enable Chatter, go to setup.  Quick find "Chatter".  Click into Chatter Settings

2. Does Payments2Us use Salesforce certificate or keys?

No, Payments2Us does not use Salesforce Certificate or Keys.

3. This app can't be installed - Missing Organization Feature: Chatter

You need to enable Chatter before installing.

Navigate to setup - Search "Chatter Settings" (1).  Click into the "Chatter Settings" menu option (2).

Edit and enable Chatter (3)

4. App Settings shows Broken/Unable to connect icon

If you see a screen with the broken component that is similar to the screenshot below, then please follow the steps in this procedure.

4.1. About broken/unable to connect icon on Lightning Page

  1. Hover over the icon
  2. Then select and copy the URL shown
  1. Click on setup icon
  2. Search "Session Settings"
  3. Click on Menu item "Session Settings"
  4. Click "Add Domain" button

4.4. Paste Trusted Domain URL

Paste the the URL that you copied in proceeding step of this procedure.  Make sure it begins with "https://".

Select "IFrame Type" of Visualforce Pages

Press "Save" button

Make sure the URL starts with "https://"

4.5. Locate Lighting Page URL

We recommend opening a new browser Tab at this point as you'll be coming back to the same page with another URL.

Navigate to the Payments2Us Settings Tab.

Copy the URL Upto the first "/"

  • Navigate to session Settings and press Add Domain (See step 4.3 of this procedure)
  • Paste the URL just copied above and save (See step  4.4 of this procedure)
5. What to do when you get similar errors- "The formula references fields across 16 unique relationships while only 15 are allowed. Please contact support at salesforce.com for more assistance.

If you get a error when trying to upgrade or install that is "similar" to the following"The formula references fields across 16 unique relationships while only 15 are allowed. Please contact support at salesforce.com for more assistance.Subscriber_Group__c.Subscription_End_Date__c: The formula references fields across 16 unique relationships while only 15 are allowed. Please contact support at salesforce.com for more assistance".

Payments2Us does NOT exceed the maximum number of allowed cross reference formula fields as part of the standard package.

If you add your own formula fields, then the maximum can be exceeded.  As per the error message, you will need to log a request asking Salesforce to increase the number of cross reference formula fields.

You should do this for production. You can ask Salesforce to apply to the sandbox, but may need to do a new refresh to pick up the limit.

Please see this Salesforce help article for more information.

6. We have assigned Permission Sets to a few users, but all users can see Payments2Us

The most likely reason this happens is when Payments2Us was first installed from the AppExchange, the option to install for all users was selected.  Options are:

  1. If you have just installed the App and have not completed any configuration, then uninstall Payments2Us (make sure sure you untick the remember  48hours memory checkbox)
  2. OR go through each profile and restrict access to the Payments2Us, all Payments2Us Tabs/Objects and Object fields.

Further and more detailed help is not part of our standard support