How to obtain a eCommerce Merchant Facility for Windcave/Payment Express
Your bank can provide you with Visa/MasterCard Merchant Facilities.
If you are looking for other gateways, such as American Express, Diners etc. then you will need to arrange a Merchant Facility with them seperately.
In July 2019, Payment Express Changed their name to Windcave
If you wish to use China Union Pay or WeChat, then you must get you Merchant Facility through Windcave directly.
Please note the following in regards to getting a Merchant Facility:
- This is a key requirement before you are able to go live with Payments2Us.
- It can take a few weeks.
If you are planning on using Authorize.Net, then please see How to obtain an eCommerce Merchant Facility for Authorize.Net
When contacting your bank, you need to ask for an "eCommerce Merchant Facility for Windcave (aka Payment Express) by Direct Payment Solutions (DPS)".
If you are in North America, please contact Payments2Us at firstname.lastname@example.org and we can provide a contact.
If you are unsure if your bank is supported, please check the Payment Express website at: http://paymentexpress.com.au/partners-payment-bank&card-partners If your bank is not listed, there are often options available, so please contact us at email@example.com
Your website will be checked items such as:
- The domain name matches the domain name on the registration form.
- Your trading name (eg. Logo) is clearly visible.
- Your organisation is the owner of the domain.
- Your address, including country code, is on the site.
- A contact email and contact phone number are listed.
Names/addresses are stored securely in Salesforce. We also store IP address and browser information for diagnostics and fraud prevention. Credit Card No's and CCV's are NOT stored in Salesforce, but tokens for recurring billing might.
You will need to include details on your policy for refunds. These should comply with local laws.
An example (please contact your legal advisor before basing your policy on this):
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.
Your bank may insist on PCI DSS compliance scans. Check the organisation is currently approved for PCI compliance checking. Some scanning vendors are:
- McAfee PCI Security service: https://www.mcafeesecure.com/pci-compliance
- Trust Guard: http://www.trust-guard.com/PCI-Compliance-s/65.htm
It is the Salesforce website that is capturing and transmitting the details and not your own. This means the solution you are are using is known as Software as a Service (SaaS) or cloud based.
Salesforce has all the security accreditation levels required. You can see these are:
- Salesforce PCI Level 1 compliance as announced at: https://www.salesforce.com/blog/2012/01/announcing-pci-certification.html
We'll check compatibility and will provide guidance for moving forward.
5.2. Contact credit card organizations if you require American Express, Diners Club or other card types.
Contact these organisations separately and ask for a Merchant Account to be setup. Payments2Us includes the first Merchant Facility free of charge. The second and subsequent ones incur a one off fee.
See: How to order Payments2Us