Payments2Us - Frequently Asked Questions
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Error Messages - FAQ
- Why do we get this error: First exception on row 0; first error: UNABLE_TO_LOCK_ROW, unable to obtain exclusive access to this record: []
- When I click on a URL token to update a card/renew details and click submit, I get the following error message: "insufficient access rights on cross-reference id". What is causing it?
- My Payment Txn keeps going to Error status, and the Error Log message says "bad value for restricted picklist"
- A Payment Txn has the status error, but I can't tell if the payment was successful. How can we make sure?
- I received an error with "Payment Failed - Gateway error. IO Exception: Unable to tunnel through proxy. Proxy returns "HTTP/1.1 503 Service Unavailable". What does it mean?
- Payment Txns keep going to Error with the response code - D4 and response code - DECLINED. What does this code mean?
- Why do I get Missing Token Error message?
- Why do we get the error- Insert failed. First exception on row 0; first error: ENTITY_IS_DELETED, entity is deleted: []?
- Why do we get the error- An error occurred whilst submitting the checkout form[012,011,...]?
- What to do if I get the Error - "No valid public key has been specified"?
- Why do we get the error Checkout Error (Timeout Error)-"Payment Failed - Gateway error. IO Exception: Read timed out"?
- Why do I get the error "Database.update(paymentTxnList)- field integrity exception (Guest users cannot be record owners.)"?
- Why do I get the error- "Token not refreshed: payments2UsBillingFetchQueueable "?
- How to resolve the error -"BPAYUtil.docreateCRNsPost, Organisation (XXXXXX) does not have BPAY CRN License. Please contact AAkonsult"?
- Why do I get an Error Log email with "Program/Area: 707...."
- Why do I get and Error Log email with a subject beginning with "Apex Batch Error, Exception: ..."
- Why getting error with message containing text similar to "{call cTask.insert_tasks(?,?)},common.exception.SfdcSqlException: ORA-20067: ORA-06512: at "HAPPY.CSAVEUTILS"
- Why do I get an Error Log with subject of "Database.update(paymentTxnList)"
- Why do I get an Error Log with subject of "payments2UsDML.processDMLREST,p2usDML REST Error"?
- Why do I get an Error like "Last Modified Date(Tue Jul 12 02:11:16 GMT 2022) before Create Date(Mon Aug 01 15:01:05 GMT 2022) for entity 01I2w000001qemN.: Last Modified Date, Field: LastModifiedDate"?
- I am getting an "Error Log Report" with program/area "paymentMatchingUtil.createContacts"
- I am getting an "Error Log Report - update(subscriptionSaveResults)" with program/area "contactUpdate.printEmailReceiptUpdate"
- Why did I get a lot of errors after creating sample data? The errors have Program/Area: contactUpdateProcessor.receiptPrintEmailUpdate.
- How can I fix the error with Program Area/payments2UsBillingUtil.checkBillingOk, subject: Payments2Us Billing Issue?
- We are getting "Apex CPU time Limit Exceeded" error, not sure where that Program Area ID would be pointing to?
- Please can you investigate what is "System.NullPointerException" error which shows in the Error Log Subject?
- I received this error "Subject: System.QueryException" ,but I am not sure what this error is and how it was created?
- An error message occurring for all of us that are using it, including system administrators. It is occurring every time we enter a line into a batch, not just sometimes.
- Why do I get this error when trying to process payments, it says the License Key is not valid?
- Error: There's a problem with this state, even though it may appear correct. Please select a state from the list of valid states.:
- Error : Program/Area: EziDebitUtil.TestPublicKey Subject: invalid key Description: null {"fault":{"faultstring":"Gateway Timeout","detail":{"errorcode":"messaging.adaptors.http.flow.GatewayTimeout"}}}
- Error: Program/Area: URLTokenCreate.campaignMemberTokenCreate, Subject: Payments2Us Unexpected Error: insert(URLTokenList)
- Error:You do not have {insert/update/delete} access to object {Object Name}. Please contact your companies Salesforce administrator to obtain access
- Error: Program/Area: paymentItemTriggerHandler.upsertTickets, Subject: Payments2Us Unexpected Error: ticketUpsertList
- Error: Program/Area: paymentTxnExtShareLockProcessor.paymentLock, Subject: Database.update(paymentTxnUpdList)
- Why do I get an error "SELF_REFERENCE_FROM_TRIGGER" with Subscription/Account Subscriptions or Recurring Payments updates?
- What does the following error mean? Program/Area: recurringPaymentsProcessor.finish - abortJobSubject: System.abortJob(asyncApexJob.id);Description
- Why do I get this error "Program/Area: batchProcessor.statusUpdate" and "Description:
- Why do I get this error "SObject row was retrieved via SOQL without querying the requested field: Contact.AccountId Trace: (AAkPay)"