Payments2Us - Frequently Asked Questions
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Direct Debit - FAQ
- What do the different Direct Debit statuses do on the Payment Txn?
- I've created a batch today for the payments that are due tomorrow, but they aren't available to add to the batch. How do I add them
- I added some Direct Debit Payment Txns incorrectly to a batch. Does clicking Delete just remove them from this batch?
- I needed to make some changes to the ABA file, so after I marked the Txns that were not to be included as error, I pressed the Extract button, but the new file was blank. Where are the other Txns?
- I re-extracted the ABA file after some corrections, but the batch still has the original number of records and total dollar amount. How do I know the numbers are correct
- Why are some Payment Txns that are on status Direct Debit Start not available when I try to add them to a Direct Debit Batch?
- How is the Statement Text used, or why to all my Return Transactions have the same reference?
- Why Payment Txns stuck on the Status of ‘Direct Debit Assigned To Batch’ for Ezidebit payment gateway?
- Why Payment Txns stuck on the Status of ‘Direct Debit Processing’ for Ezidebit payment gateway?
- I need to regenerate the ABA File by changing the Status Back from "Direct Debit Processing" to "Direct Debit Assigned Batch"
- I am trying to process a direct debit batch and I am getting no entries in it
- Recurring payment records whose status is 'InActive' and 'Next Payment Date' and 'Payment After Next Payment Date' are blank but still these records are pulled into a direct debit batch, why?
- How to I make changes to the Header row on the ABA File?
- Error with Hash total on the Direct Debit layout New Zealand (IB4B) format